Fix payment bug on your account

If you endeavour to purchase something on Google Play but your payment is declined or won't process, effort the steps below.

If you lot've bought something then have a problem with or question near it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you accept a cherry-red alert, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a dissimilar payment method

  1. On your computer, become back to the item you want to purchase on https://play.google.com.
  2. Click on the price.
  3. Next to the payment method, click the Downwards pointer Down arrow.
  4. Cull a unlike payment method or add a new i.
  5. Follow the onscreen instructions to consummate your buy.

Fix credit and debit card errors

There may exist a problem with your credit or debit carte if y'all run into one of the following mistake messages:

  • "Unable to process payment: low card rest"
  • "Unable to complete transaction. Please use another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Right this card info or attempt some other card"

To fix these errors, endeavor the following steps:

Make certain your card information is up to appointment in Google Pay

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information utilise Google Pay:

Remove or update expired cards

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your naught lawmaking is up to date

If your credit carte du jour is registered to a dissimilar address that tin can cause the payment to be declined. Cheque the zip code matches your current address.

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. ClickPayment methods.
  3. Observe the payment method yous are trying to apply for the buy.
  4. ClickEdit.
  5. Bank check that the zip code listed matches the nothing lawmaking of the billing address of your card.
  6. If needed, update the zip lawmaking.

Then, try your purchase again.

Submit any extra information that is requested

If the error bulletin is followed past instructions for submitting additional data to Google, please submit information technology. We will not be able to process the transaction on your business relationship without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Check your account to brand sure you lot have enough to complete the purchase.

Contact your bank or menu issuer

Your card may have specific restrictions which cause the transaction to exist declined. Contact the institution that issued your carte du jour to ask near the transaction and see if they know the reason for the turn down.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If yous encounter "Your payment was declined due to an issue with your business relationship"

If you encounter this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros demand a trivial more than information to protect your account against fraud.
  • Nosotros demand a footling more than data to comply with EU law (Customers from European Wedlock fellow member states just).

To aid fix these bug:

  1. On your calculator, sign in to https://pay.google.com with your Google Account.
  2. Take action on any errors or requests in the payments eye.
    • You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, address, and payment data are upwards to date.

If yous are trying to pay by directly carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through directly carrier billing, attempt the following:

  • Brand certain you're connected to your carrier network, directly or past wi-fi.
  • Make certain you've added straight carrier billing every bit a payment method.
  • Make certain you're using the local currency.

If you still have issues, contact your mobile phone service provider for help.

If you can't add a payment method or take a problem with a different payment method

If you're having a trouble with a different payment method, get to Google Pay to fix the issue.

  1. On your estimator, sign in to https://pay.google.com with your Google Account.
  2. Await for any notifications or requests for information & provide anything that's asked for.
  3. Bank check that your address is upwards to date.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. You must verify the card before you can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, you'll find a temporary charge on your bill of fare argument along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method over again:

  1. Ostend which card you lot want to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than 2 days: Check your bill of fare statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

Y'all tin't utilize this menu for this buy. Try to brand the purchase again with a dissimilar menu.

If the carte you want to employ isn't listed, follow the on-screen instructions to add a new menu.

If you lot use dual SIM card devices

Check if the right SIM carte du jour is in slot 1 and remove any SIM card from slot 2.

Was this helpful?

How can we improve information technology?